Billing Policy for Biohazard Cleanup Company

1. Introduction

This Billing Policy outlines the terms and conditions related to invoicing, payment methods, billing schedules, refunds, and dispute resolution for services provided by Biohazard Cleanup Company. Our aim is to ensure transparency, fairness, and clarity for all customers across England, Scotland, Wales, and Ireland.

2. Scope

This policy applies to all customers using our biohazard cleanup services, including trauma cleaning, crime scene cleaning, unattended death cleaning, hoarding cleanup, and related add-on services.

3. Quotation and Estimates

No-Obligation Quotes: We provide free, fixed-price, no-obligation quotes after an initial assessment.
Accuracy: Quotes are based on available information and may be subject to change if additional hazards or complexities are discovered during the service.
Confirmation: A quote must be accepted by the customer before scheduling the service.

4. Payment Terms

Deposit: For large or complex jobs, a 50% deposit may be required prior to commencement.
Full Payment: Payment in full is required on booking of the service unless other arrangements have been agreed.
Payment Methods: We accept payment via bank transfer, major credit/debit cards, and approved online payment platforms.
Invoices: A detailed invoice will be issued immediately after service completion, including service details, price breakdown, and payment instructions.

5. Billing Schedule

Standard Services: Invoices are issued upon completion of the cleaning service.
Recurring or Scheduled Services: If applicable, invoices will be issued on agreed billing cycles (weekly, monthly, etc.) without the need for a deposit unless otherwise stated.

6. Late Payments and Non-Payment

Late Payment Charges: Payments not received within 7 days of invoice date may incur a late payment fee as per the UK Late Payment of Commercial Debts (Interest) Act 1998.
Suspension of Services: Continued non-payment may result in suspension of ongoing services and collection actions.
Debt Recovery: We reserve the right to refer unpaid debts to third-party collection agencies or pursue legal remedies.

7. Refunds and Cancellations

Customer Cancellation: Customers may cancel a scheduled service up to 72 hours before the appointment without penalty. Cancellations within 24 hours may incur a cancellation fee.
Service Dissatisfaction: If customers are unsatisfied with the service, they must notify us within 24 hours. We will assess the complaint and may offer a partial or full refund or a free re-service at our discretion.
No Refunds: Refunds will not be issued for services already completed satisfactorily.

8. Disputes and Queries

Customers with billing disputes or queries should contact our billing department immediately.
We commit to responding promptly and resolving disputes in a fair and transparent manner.
Documentation such as invoices, service reports, and communications may be reviewed during the resolution process.

9. Confidentiality

All billing information and customer payment details are handled securely and confidentially in compliance with GDPR and UK data protection laws.

10. Amendments to Billing Policy

Biohazard Cleanup Company reserves the right to amend this Billing Policy at any time. Updated policies will be published on our website and notified to customers as appropriate.

11. Contact Information

For billing questions or concerns, please Email Us or contact us via phone or WhatsApp.

This Billing Policy ensures transparent, fair, and professional financial dealings, helping our customers across England, Scotland, Wales, and Ireland to trust and rely on our biohazard cleanup services.