Biohazard Cleanup Company

Comprehensive Company Policies Document

1. Terms and Conditions

1.1 Service Agreement
All services are provided in accordance with these Terms and Conditions. By engaging our services, clients agree to be bound by them.

1.2 Quotations & Pricing
Quotes are provided based on initial assessment and may be subject to change if unforeseen circumstances arise. Prices are fixed upon agreement unless scope changes.

1.3 Bookings & Cancellations
Clients may book via phone, WhatsApp, or online. Cancellations must be made at least 24 hours in advance to avoid cancellation fees.

1.4 Liability
Biohazard Cleanup Company accepts no liability for damage not caused by our negligence. We carry full public liability and professional indemnity insurance.

1.5 Health & Safety Compliance
Clients must disclose any hazards on-site. Our biohazard cleanup technicians follow strict health and safety guidelines.

1.6 Confidentiality
Client information is handled confidentially and not shared outside the scope of the service except as legally required.

2. Privacy Policy

2.1 Data Collection
We collect personal data including contact details, service information, and payment data to provide our services.

2.2 Data Usage
Data is used solely for service delivery, invoicing, and legal compliance.

2.3 Data Security
We store data securely with encryption and access controls.

2.4 Data Sharing
We do not share data with third parties except for legal obligations or with client consent.

2.5 Client Rights
Clients may request access, correction, or deletion of their personal data.

3. Health & Safety Policy

3.1 Compliance
We comply fully with the Health and Safety at Work Act 1974, COSHH, and other relevant regulations.

3.2 PPE & Training
All staff are provided with and must wear appropriate PPE. Training on biohazard risks, safe handling, and emergency procedures is mandatory.

3.3 Risk Assessments
Before work commences, a detailed risk assessment is conducted on each site.

3.4 Incident Reporting
Any accidents or near misses are recorded and investigated.

4. Environmental & Sustainability Policy

4.1 Waste Disposal
All biohazard waste is disposed of via licensed carriers and facilities, following UK and Ireland environmental laws.

4.2 Eco-friendly Products
Where safe and effective, environmentally friendly cleaning agents are used.

4.3 Energy & Resource Efficiency
We optimise routes and use energy-efficient equipment and office practices.

4.4 Continuous Improvement
Regular reviews of environmental impact and policies ensure ongoing improvements.

5. Equal Opportunities Policy

5.1 Commitment
We promote an inclusive environment free from discrimination.

5.2 Recruitment & Employment
Hiring and employment decisions are based solely on merit, without regard to protected characteristics.

5.3 Service Delivery
Services are provided fairly to all clients, respecting diversity.

6. Employee Code of Conduct

6.1 Professionalism
Employees must conduct themselves respectfully and professionally at all times.

6.2 Confidentiality
All client and company information must be kept confidential.

6.3 Compliance
Employees must comply with all company policies, legal requirements, and health and safety regulations.

6.4 Reporting Misconduct
Any unethical or illegal behaviour must be reported immediately.

7. Data Protection Policy

7.1 GDPR Compliance
We adhere to GDPR and Data Protection Act 2018 requirements for all personal data handling.

7.2 Data Retention
Data is retained only as long as necessary and securely deleted thereafter.

7.3 Client Rights
Procedures are in place for data access, correction, and erasure requests.

8. Waste Management Policy

8.1 Regulatory Compliance
We comply with the Environmental Protection Act 1990 and all hazardous waste regulations.

8.2 Licensed Carriers
Only licensed carriers transport biohazard waste.

8.3 Documentation
Waste Transfer Notes are completed and provided for all waste transfers.

9. Emergency Response Policy

9.1 24/7 Availability
Our teams are available around the clock to respond rapidly.

9.2 PPE & Equipment
Emergency kits and PPE are maintained and ready at all times.

9.3 Coordination
We work with emergency services and local authorities as needed.

10. Training and Development Policy

10.1 Induction & Ongoing Training
New employees undergo comprehensive induction training. Ongoing refresher and new skills training are mandatory.

10.2 Compliance & Best Practice
Training covers health & safety, environmental practices, and technical skills.

11. Complaint Handling Policy

11.1 Feedback Encouraged
Clients are encouraged to provide feedback.

11.2 Resolution Process
Complaints are acknowledged within 24 hours and resolved within 5 working days.

11.3 Escalation
If unresolved, complaints can be escalated to regulatory bodies.

12. Anti-Bribery and Corruption Policy

12.1 Zero Tolerance
We prohibit bribery and corruption in any form.

12.2 Reporting
Employees must report any suspicious activity immediately.

13. Remote and On-Site Work Policy

13.1 Site Risk Assessment
All sites are risk assessed before work.

13.2 Safety Protocols
Standard safety measures apply regardless of work location.

14. Social Media and Communication Policy

14.1 Confidentiality
No confidential info may be shared online.

14.2 Professionalism
Employees’ public communications should reflect company values.

15. Drug and Alcohol Policy

15.1 Prohibition
No employee may work under the influence of drugs or alcohol.

15.2 Testing
Random tests may be conducted.

Acknowledgment

By engaging our services or employment, you acknowledge and agree to abide by these policies.