FAQs

General Biohazard Cleanup Questions

1. What is biohazard cleanup?
   Biohazard cleanup is the professional removal and sanitisation of hazardous biological materials such as blood, bodily fluids, human waste, chemical spills, and infectious substances.

2. When do I need biohazard cleanup services?
   If your property has been exposed to bloodborne pathogens, trauma, unattended deaths, chemical spills, or sewage contamination, professional biohazard cleanup is essential.

3. Is biohazard cleanup dangerous?
   Yes, if performed without proper training and equipment. Professional cleaners use specialised protective gear and follow strict protocols to ensure safety.

4. Are your biohazard technicians certified?
   Yes, all technicians are fully trained, certified, and insured, meeting UK and Ireland health and safety standards.

5. Do you cover rural and remote areas?
   Yes, we provide comprehensive coverage across urban, suburban, and rural locations throughout England, Scotland, Wales, and Ireland.

6. How quickly can you respond to a biohazard emergency?
   We offer a rapid 24/7 response service, often reaching your location within 30 minutes.

7. Is biohazard cleanup covered by insurance?
   Many insurance policies cover biohazard cleanup after incidents such as trauma or sewage backups. We can assist you with documentation.

8. Can I attempt biohazard cleanup myself?
   DIY cleanup is not recommended due to health risks and legal regulations regarding waste disposal.

9. What equipment do your teams use?
   We use industrial disinfectants, certified virucidal cleaners, PPE, ozone generators, HEPA vacuums, and specialized waste containment materials.

10. How do you dispose of biohazard waste?
    All biohazard waste is safely packaged and transported to licensed disposal facilities in compliance with UK and Ireland regulations.

Trauma and Crime Scene Cleanup

11. What does trauma scene cleanup involve?
    It includes removing blood and bodily fluids, disinfecting surfaces, deodorising, and safe waste disposal.

12. Do you clean up after suicides or unattended deaths?
    Yes, we offer compassionate and thorough cleanup for suicides and unattended death scenes.

13. How do you ensure discretion during trauma cleanup?
    We maintain confidentiality and use respectful, sensitive approaches during all stages of cleanup.

14. Is crime scene cleanup regulated?
    Yes, cleaners must follow health & safety laws, waste regulations, and often work closely with law enforcement.

15. Can you restore the property after trauma cleanup?
    We provide full restoration services including deodorising, carpet cleaning, and minor repairs if needed.

Sewage and Waste Cleanup

16. Do you clean sewage backups?
    Yes, we handle sewage overflow, toilet backflows, and contaminated floodwaters with specialised biohazard protocols.

17. Is sewage cleanup urgent?
    Yes, sewage contains harmful bacteria and pathogens, so fast professional intervention is critical.

18. Can you clean septic tanks or cesspits?
    We do not perform septic tank emptying but manage any biohazard cleanup related to overflows or contamination.

19. What PPE do your technicians wear during sewage cleanup?
    Our teams use full-body protective suits, gloves, boots, and respirators to prevent contamination.

20. Do you provide odour removal after sewage cleanup?
    Yes, we use ozone treatment and deodorising foggers to eliminate persistent sewage odors.

Industrial and Commercial Cleanup

21. Do you offer services for factories and warehouses?
    Yes, we handle industrial biohazards including chemical spills, human waste, and trauma in commercial spaces.

22. Are your industrial cleanups compliant with health & safety laws?
    Absolutely. We follow COSHH and all relevant UK & Ireland legislation.

23. Can you clean healthcare facilities?
    Yes, we specialise in medical biohazards and infection control for clinics and hospitals.

24. Do you offer routine disinfection for businesses?
    Yes, we provide scheduled commercial disinfection and antiviral sanitisation services.

25. How do you manage hazardous chemical spills?
    Our trained HAZMAT teams contain, neutralise, and safely remove chemical contaminants.

Residential Services

26. What biohazards can be found in homes?
    Common residential biohazards include unattended deaths, blood spills, pest droppings, sewage backups, and mold.

27. Do you clean carpets and upholstery?
    Yes, we offer deep cleaning or removal of contaminated soft furnishings.

28. How do you handle pet urine or waste?
    We safely remove and sanitise areas affected by pet waste, reducing odor and health risks.

29. Do you offer hoarding cleanup services?
    Yes, we assist in biohazard removal, disinfection, and waste disposal for hoarding situations.

30. Can you clean after squatter eviction?
    Yes, we restore properties after squatter-related biohazards, including waste and contamination.

Add-On Services

31. What is ozone treatment and why is it used?
    Ozone treatment neutralises odors and disinfects areas by breaking down organic contaminants at a molecular level.

32. How long does ozone treatment take?
    Typically 2-4 hours depending on the size and contamination level.

33. Is ozone treatment safe?
    Yes, when applied by professionals. Areas must be vacated during treatment.

34. Do you provide deodorising services?
    Yes, we use advanced fogging and neutralisers for effective odor removal.

35. What waste disposal services do you offer?
    We provide legal and environmentally compliant disposal of hazardous and non-hazardous waste.

36. Do you offer mould remediation?
    Yes, we remove toxic mold linked to biohazards and prevent recurrence.

37. Are pest infestation cleanups part of your services?
    Yes, we clean and disinfect after pest infestations, removing droppings and contamination.

38. Can you clean vehicle biohazards?
    Yes, we provide cleanup for vehicles contaminated with blood or bodily fluids.

39. Do you offer carpet and upholstery removal?
    Yes, if cleaning is insufficient, we can remove and safely dispose of contaminated items.

40. Do you provide odour testing?
    Yes, we use professional equipment to assess and target stubborn odors.

Booking and Pricing

41. How do I book a biohazard cleanup?
    You can book online, call us anytime 24/7, or contact via WhatsApp.

42. Do you provide fixed-price quotes?
    Yes, we offer transparent, no-obligation fixed quotes before work begins.

43. Are there any hidden fees?
    No, all costs are clearly explained upfront.

44. Do you accept insurance claims?
    We work with many insurance providers and can help with documentation.

45. Can I reschedule or cancel my booking?
    Yes, bookings can be managed easily online or by contacting our team.

Legal and Safety

46. Do you provide Waste Transfer Notes?
    Yes, all biohazard waste removal is accompanied by legally required documentation.

47. What regulations do you comply with?
    We follow COSHH, Control of Waste Regulations, and all UK & Ireland health and safety laws.

48. Is your service GDPR compliant?
    Yes, we respect client confidentiality and data protection regulations.

49. How do you protect client privacy?
    Our teams operate discreetly, with confidentiality agreements and sensitive handling of all cases.

50. Are your cleaning agents eco-friendly?
    We use environmentally responsible products whenever possible, balancing efficacy with sustainability.